How can we help you?

Below are the most commonly asked questions and answers for your convenience. If you have a question that is not listed or if you need help placing an order, please contact us.

Shipping & Returns

What is your shipping policy?

Our products are shipped within 24 Hours using the following carriers: USPS, FedEx, or UPS.  Shipping costs are non-refundable.

What is your return policy?

Our return policy is 30 Days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to:


4701 Bath Street

Building 46AA

Philadelphia, PA 19137


You will be responsible for paying for your own shipping costs for returning your item.


What is your policy on refunds?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an items over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Other Order Related Questions

Can I exchange one item for another?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:


M&S Pet Supplies
4701 Bath Street

Building 46AA

Philadelphia, PA 19137


Do you offer Wholesale Accounts to retail stores?

If you're a retail location interested in a Wholesale Account, please submit your information on our contact page and someone will get back to you within 48 hours.